Client Privacy Policy

We are Sarnia Carers C I Ltd, a Guernsey Home Care Agency. As a ‘data controller,’ we are responsible for processing your information in the Bailiwick of Guernsey in compliance with The Data Protection (Bailiwick of Guernsey) Law, 2017.

Information We Collect:
Personal Information

This includes any data that identifies you, such as:

1. Personal Data: Your name, address, email, contact information, financial details, health, and lifestyle details.
2. Special Category Data: Information related to your health, medical history, and treatments.

Sources of Data

We collect information from:

1. Inquiries through our website, phone, email, post, or social media.
2. Audio recordings of phone calls.
3. Written correspondence.
4. Service providers for IT, Telecoms, Payment systems, Software support, Marketing, Analytics, and Email platforms.
5. Device identifiers from our website (IP addresses, web pages visited, device type, software).

Purpose of Data Collection

We process your information based on the following legal bases:

1. Contractual Necessity: As necessary to perform our contracts with you.
2. Legal Compliance: To comply with applicable laws and regulations.
3. Legitimate Interests: For purposes such as direct marketing, responding to inquiries, corporate due diligence, and training.
4. Consent: For specified purposes with your consent.

Use of Your Personal Information

We use your data to:

1. Prepare, assess, review, and update care plans and records.
2. Communicate with you and relevant professionals.
3. Arrange and deliver care services.
4. Manage payment arrangements for services.
5. Record and manage complaints and incidents.
6. Perform contractual and compliance procedures.

Retention Periods

1. Care plans/notes/records: Up to 30 years.
2. Email communications: 6 years.
3. Payment arrangements: 6 years from the end of the financial year.
4. Complaints: 10 years from case closure.
5. Incidents: Up to 30 years, depending on severity.
6. Telephone call recordings: Up to 12 months.

Sharing Your Information

We share data with:

1. Social and healthcare professionals, law enforcement, public bodies, local safeguarding boards, third-party data processors, internal personnel, and external suppliers.

Data Transfers and Storage

Data may be transferred and stored under contractual agreements in Guernsey, the UK, EEA, and other countries, subject to compliance with data protection regulations to ensure your rights and freedoms are protected.

Keeping Your Data Safe

We employ organisational and technical security measures to protect your information and ensure appropriate safeguards for data transfers.

Your Rights

1. Right to be Informed: Know what data we collect and how it is used.
2. Right of Access: Obtain a copy of your data.
3. Right to Rectification: Correct any inaccurate information.
4. Right to Erasure: Request deletion of data (subject to legal requirements).
5. Right to Object: Object to data processing and withdraw consent.
6. Right to Data Portability: Request transfer of data to another organization.
7. Right to Restrict Processing: Request to limit the use of your data.
8. Right to Withdraw Consent: At any time.

For more information or to exercise your rights, please contact our Data Compliance team at info@sarniacarersci.com

Contact Us

For any questions about our privacy policy or your data rights:
Email: kathy@sarniacarersci.com
Phone: 07781 173 123

Complaints

If you’re unhappy with how we handle your data, you can lodge a complaint with the regulator, which oversees data protection compliance in Guernsey:

The Office of The Data Protection Authority
Block A
Lefebvre Court
Lefebvre Street
St Peter Port
Guernsey
GY1 1BR

Phone: +44 (0)1481 742074
Email: info@odpa.gg

Changes to This Policy

This privacy notice was last updated on 08/08/2024.