Privacy Policy

Welcome to Sarnia Carers C I' Ltd Privacy Policy

Hi there! We're delighted to have you here. Before you dive in, we kindly ask you to review our Terms and Conditions. By using our website, you agree to these terms.

Effective Date: 1st August 2024

1. Welcome and Introduction

Thank you for visiting www.sarniacarersci.com. By accessing and using our site, you agree to adhere to our Terms and Conditions. If you disagree with any part of these terms, please refrain from using our site.

2. Key Definitions

"Content": This includes all information on our site such as text, images, audio, video, scripts, code, software, databases, and more.

"We/Us/Our": Refers to Sarnia Carers C I Ltd, operated by a sole trader.

3. About Sarnia Carers C I Ltd

We’re dedicated to offering superb care services. If you have any questions or need assistance, don't hesitate to email us at info@sarniacarersci.com.

4. Accessing Our Website

- Access to our site is completely free.

- You are responsible for ensuring you have everything needed to access our site.

- Our site is available "as is" and "as available." We reserve the right to suspend or discontinue the site or parts of it whenever necessary, without prior notice.

5. Keeping You Updated

We may update or change our site and the services we offer from time to time. We’ll do our best to inform you of major changes whenever we can.

6. Changes to These Terms

We reserve the right to change these Terms and Conditions at any time. Any updates will be noted at the top of this page. By continuing to use our site, you agree to the new terms. Please check this page regularly for updates.

7. Who Our Site is For

Our site is intended for users in Guernsey & the Bailiwick. We don’t guarantee that the site or its content is appropriate for use outside of Guernsey & the Bailiwick.

8. Intellectual Property Rights

- All content on our site is owned by or licensed to us and is protected under relevant intellectual property laws.

- You may view, download, and print one copy of our content for your personal use only. You shouldn’t modify it or use it separately from the accompanying text.

- Our content cannot be used for commercial purposes without our written permission.

9. Linking to Our Site

- You’re welcome to link to our homepage, www.sarniacarersci.com.

- Ensure the link is fair, lawful, and not misleading.

- Don’t imply any association, endorsement, or approval where there is none.

- You can’t use our logos or trademarks without our explicit permission.

- Framing or embedding our site on another website requires our written consent.

10. Links to Other Websites

Occasionally, we include links to other websites for your convenience. However, we have no control over these sites and aren’t responsible for their content.

11. Disclaimer

- Our site provides general information and isn’t meant to be professional advice.

- We strive for accuracy but don’t guarantee that the content is always complete, accurate, or timely.

12. Our Liability

- We don’t exclude liability for fraud, personal injury due to our negligence, or other liabilities that can’t be excluded by law.

- If you’re a business user, we aren’t liable for any indirect losses or damages related to the use of our site.

13. Site Security

- We take reasonable steps to ensure the site is secure, but we can’t guarantee it’s free from viruses or malware.

- You’re responsible for your own cybersecurity.

- Any attempts to breach our security measures could result in legal action.

14. Proper Use

- Use our site in a lawful manner.

- Don’t use our site for any unlawful or fraudulent activities.

- Misuse of the site may result in the suspension of your access and possible legal action.

15. Privacy Matters

We respect your privacy. Your personal information is handled according to our Privacy Policy, which you can find at www.sarniacarersci.com.

16. Governing Law

- These terms are governed by Guernsey law. If you’re a consumer, you’re protected by the mandatory provisions of the law in your country of residence.

- Any disputes will be settled in the courts of Guernsey.

Thank you for choosing Sarnia Carers C I Ltd. We're here to provide you with compassionate and professional care. If you have any questions, please contact us at info@sarniacarersci.com.

Client Privacy Policy

Client Privacy Policy

We are Sarnia Carers C I Ltd, a Guernsey Home Care Agency. As a ‘data controller,’ we are responsible for processing your information in the Bailiwick of Guernsey in compliance with The Data Protection (Bailiwick of Guernsey) Law, 2017.

Information We Collect:

Personal Information

This includes any data that identifies you, such as:

- Personal Data: Your name, address, email, contact information, financial details, health, and lifestyle details.

- Special Category Data: Information related to your health, medical history, and treatments.

Sources of Data

We collect information from:

- Inquiries through our website, phone, email, post, or social media.

- Audio recordings of phone calls.

- Written correspondence.

- Service providers for IT, Telecoms, Payment systems, Software support, Marketing, Analytics, and Email platforms.

- Device identifiers from our website (IP addresses, web pages visited, device type, software).

Purpose of Data Collection

We process your information based on the following legal bases:

1. Contractual Necessity: As necessary to perform our contracts with you.

2. Legal Compliance: To comply with applicable laws and regulations.

3. Legitimate Interests: For purposes such as direct marketing, responding to inquiries, corporate due diligence, and training.

4. Consent: For specified purposes with your consent.

Use of Your Personal Information

We use your data to:

- Prepare, assess, review, and update care plans and records.

- Communicate with you and relevant professionals.

- Arrange and deliver care services.

- Manage payment arrangements for services.

- Record and manage complaints and incidents.

- Perform contractual and compliance procedures.

Retention Periods

- Care plans/notes/records: Up to 30 years.

- Email communications: 6 years.

- Payment arrangements: 6 years from the end of the financial year.

- Complaints: 10 years from case closure.

- Incidents: Up to 30 years, depending on severity.

- Telephone call recordings: Up to 12 months.

Sharing Your Information

We share data with:

- Social and healthcare professionals, law enforcement, public bodies, local safeguarding boards, third-party data processors, internal personnel, and external suppliers.

Data Transfers and Storage

Data may be transferred and stored under contractual agreements in Guernsey, the UK, EEA, and other countries, subject to compliance with data protection regulations to ensure your rights and freedoms are protected.

Keeping Your Data Safe

We employ organisational and technical security measures to protect your information and ensure appropriate safeguards for data transfers.

Your Rights

- Right to be Informed: Know what data we collect and how it is used.

- Right of Access: Obtain a copy of your data.

- Right to Rectification: Correct any inaccurate information.

- Right to Erasure: Request deletion of data (subject to legal requirements).

- Right to Object: Object to data processing and withdraw consent.

- Right to Data Portability: Request transfer of data to another organization.

- Right to Restrict Processing: Request to limit the use of your data.

- Right to Withdraw Consent: At any time.

For more information or to exercise your rights, please contact our Data Compliance team at info@sarniacarersci.com

Contact Us

For any questions about our privacy policy or your data rights:

- Email: kathy@sarniacarersci.com

- Phone: 07781173123

Complaints

If you’re unhappy with how we handle your data, you can lodge a complaint with the regulator, which oversees data protection compliance in Guernsey:

The Office of The Data Protection Authority

Block A

Lefebvre Court

Lefebvre Street

St Peter Port

Guernsey

GY1 1BR

Phone: +44 (0)1481 742074

Email: info@odpa.gg

Changes to This Policy

This privacy notice was last updated on 08/08/2024.

Staff Privacy Policy

Staff Privacy Policy

We encourage you to read this privacy notice thoroughly, as it includes vital information about who we are, how and why we gather, retain, utilise, and share personal data, your rights concerning your personal information, and how to reach us or other relevant organisations if you have any complaints.

As a ‘data controller,’ we are responsible for processing your information in the Bailiwick of Guernsey in compliance with The Data Protection (Bailiwick of Guernsey) Law, 2017.

Introduction

Sarnia Carers C I Ltd, a registered entity with The Office of the Data Protection Authority in Guernsey, offers various services that necessitate the processing of personal data concerning our staff, clients, and occasionally, the friends and relatives of our clients and staff. "Processing" refers to the collection, recording, organization, storage, sharing, or destruction of data. We are devoted to providing clear information on why we need your personal data and what we do with it, as outlined in this notice. It also details your rights regarding your data.

Staff

What Data Do We Have?

To deliver a safe and professional service, we must maintain certain records about you. We may collect the following types of data:

- Basic details and contact information: Name, address, date of birth, National Insurance number, and next of kin.

- Financial details: For payroll, insurance, pension, and tax purposes.

- Training records.

Additionally, we may record data classified as “special category”:

- Health and Social Care Data: This could include physical and mental health information necessary for us as your employer, such as fit notes or for statutory maternity pay.

- Other Special Categories: Race, ethnic origin, sexual orientation, or religion.

- Criminal record data.

Why Do We Have This Data?

We process your data for several reasons:

- Operational Requirements: To contact you, pay you, and ensure you receive necessary training.

- Legal Obligations: Compliance with Guernsey law.

- Performance of Public Tasks: Required for public interest duties.

- Legitimate Interests: For example, providing training data to Skills for Care’s Adult Social Care Workforce Data Set for workforce planning.

Processing of Special Category Data:

- Social Security and Social Protection Law: Necessary for DBS checks and processing sick or maternity pay.

- Public Interest Obligations: Providing data to regulators.

Consent:

If consent is required, we will clearly explain its necessity and provide you with a choice. You can withdraw your consent at any time by notifying us.

Where We Process Your Data:

We collect and share data through:

1. You or your legal representatives.

2. Third parties: Including HMRC, pension and healthcare schemes, external payroll providers, safeguarding authorities, and law enforcement agencies.

We do this via in-person interactions, phone, email, our website, post, application forms, and apps such as When I Work and Birdie.

Why Do We Have This Data?

We process this data due to our legitimate business interest in maintaining emergency contact details for staff. Additionally, we might process your data with your consent, explaining its use and how you can withdraw consent at any time.

Where We Process Your Data:

Data is collected from or shared with:

1. You or your legal representatives.

2. Third parties in the health and care system: Including local hospitals and law enforcement agencies.

Your Rights

Your data is confidential and used appropriately. You have specific rights:

1. Access: Request a copy of your data.

2. Correction: Ask us to correct inaccurate data.

3. Erasure: Request that we erase data that is no longer necessary.

4. Restriction: Request restrictions on data processing.

5. Withdrawal of Consent: Withdraw consent for data processing.

6. Objection: Object to data processing based on legitimate interests or public interest tasks.

Identification may be required to fulfil some requests. We aim to respond promptly and no later than one month after receipt.

How to Contact Us

For any inquiries related to your personal information, please email us at employment@sarniacarersci.com or call us on +44 (0) 7781173123 or +44 (0) 7911755751.